Privacy Policy

1Definitions

Service

Service means the www.gophergo.io website and the mobile application operated by Gopher, Inc.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

2Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Contact Information, including name, address, email address, phone number, and other contact information provided.
• Account and Profile Information, including name and credentials, privacy settings and notification preferences, pictures, and other information you add to your Gopher profile.
• Identification Documentation and Signature for Age-Restricted Products, including driver's license or other government-issued identification, which we may process in limited circumstances such as an order for an age-restricted product (e.g. alcohol) and for legal and regulatory compliance.
• In-App Communications, including the content of in-app messages between customer and worker, SMS/text messages, chats, phone calls, and emails with us related to our Services, customer support inquiries, the date and time of communications, the channel used, call recordings (if applicable), and outcomes or resolutions from those communications.
• Shared Content, including reviews and ratings of a customer or worker from a completed request, or photos you upload.
• Payment Information, including credit or debit card information used to make purchases. Payment information is primarily stored and processed by our third-party provider (Stripe); however, we may store limited payment-related information such as the last four digits of a payment card.
• Activity and Transactions on the platform, including items purchased, services ordered, request order history, special instructions (e.g. delivery preferences), transaction amounts, and promotional codes used or received.
• Geolocation Information (Gopher Go App Only), if you have consented by enabling location access, including precise location while our apps run in the foreground or background. You may use our Services without enabling precise location; however, this may impact your experience, including delivery accuracy and the availability of certain features. If you have not allowed precise location, we can only determine your approximate location.
• Device Information, including information about the computers, tablets, phones, and other devices you use to interact with us, internet-protocol address, device-based identifiers, operating system and version, preferred language, hardware model identifiers, and browser type and settings.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of any or all of these communications by following the unsubscribe link or instructions in any email and/or SMS we send, or by contacting us.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or access it through a mobile device ("Usage Data"). This may include your computer's IP address, browser type and version, the pages of our Service you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier, sent to your browser from a website and stored on your device. We also use beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

3Use of Data

Gopher, Inc. uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information

4Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Gopher, Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place, including the security of your data and other personal information.

5Disclosure of Data

Business Transaction

If Gopher, Inc. is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Gopher, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Gopher, Inc. may disclose your Personal Data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Gopher, Inc.
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

6Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9Children's Privacy

10Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective, and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11Contact Us

If you have any questions about this Privacy Policy, please contact us: